TERMS

Spirit of the Isle

TERMS

By using our Website www.spiritoftheisle.com you must agree to our Terms and Conditions. If you disagree with any of these, we must ask that you do not use our shop or website.

 The term “Spirit of the Isle Ltd.” or “Ysbryd Yr Ynys” or “us” or “our” or “we” refers to the owners of this Website (www.spiritoftheisle.com) who can be contacted at:- Spirit of the Isle Ltd., Penrhiw Bach, Bryngwran, Isle of Anglesey, UK, LL65 3RD.  When we refer to “you” or “your” or the “customer” then we are referring to the person who visits our Website or purchases our goods and by “goods” or “products” we mean any item for sale from our Shop.

 Any customer who decides to purchase anything from Spirit of The Isle Ltd. (Ysbryd yr Ynys) MUST accept that the Governing Law of our terms and conditions is United Kingdom Law and the United Kingdom courts shall have jurisdiction to resolve any dispute between us and you. Please understand that if you buy our products then you abide by UK Law, Rules and Regulations. 

 Copyright © Spirit of the Isle Ltd’s logo and photography, product / scent names or  descriptions, and all web site content are the property of Spirit Of The Isle Ltd. and may not be used without prior agreement by Spirit of The Isle Ltd.

Privacy Policy :

 Spirit of the Isle Ltd. are committed to protecting customer privacy.

The information we collect about you is used in accordance with the law and with the 1998 Data Protection Act and also on the Privacy and Electronic Communications Regulations (PECR) Act 2003.We also comply with General Data Protection Regulation (GDPR) legislation.

 This policy explains when and why we collect personal information about people who visit our website, how it is used, the conditions we may disclose it to others, and how we keep it secure.

 We reserve the right to make changes to this policy if required, so please check this page again in order to keep up with any changes we implement regarding this policy. Please note that by shopping on our website, or using our website in any way, you’re agreeing to be bound by our current policy.

 If you need more information on this policy you may email us at: nia@spititoftheisle.com

 Who are we? - Spirit of the Isle Ltd is a small registered limited company no 08420887, founded and owned by Nia Jones. We make handmade soap and cosmetic products.

 How and what data do we collect from you? - We only collect information from our customers / website visitors when you make a purchase from our website or if you opt in to be added / subscribe to our email newsletter list or when you send us a message via email or via the site contact form, our website is hosted by BigCartel.com so they share this information also.

The information we collect from you are; your name and address, your email address, Internet Protocol (IP address) used to connect your computer to the internet, your order history and any emails you send to us. When you make a purchase from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions – we only accept PayPal payments as we find this is a secure and reliable site. Their Privacy Policy can be found here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

We recommend you check this policy before using this payment method. We only use PayPal to process online payments and provide our merchant services. This security includes; credit/debit card details secured within encrypted sessions and sensitive information stored on heavily encrypted database that are protected by multiple government approved firewalls.

 How is your data used? - We use the information we hold on you to process orders that you have submitted/ collect any comments or feedback you may have on the services we provide/ notify you of changes we may have to any of our services/ to let you know of new products or promotions we have on our products range / send you parcel dispatch notification emails / to troubleshoot problems with your account / to resolve disputes /or as is otherwise necessary to enforce our user agreement and terms and conditions. For these purposes we may contact you via email, telephone or postal mail. We will hold your personal information on our systems for as long as wee deem it necessary for the relevant activity or as long as is set out in any relevant contract you hold with us.

Our company website is hosted on the BigCartel.com platform. it provides us with the online platform that allows us to sell our products and services to you. BigCartel.com inform us that the site receives, collects and stores any information you enter on our website or that you provide us in any other way. Including the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. BigCartel.com may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. BigCartel.com may also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. Your data may be stored through BigCartel.com’s data storage, databases and the general BigCartel.com applications. They store your data on secure servers behind a firewall. You have the right under GDPR to have your information securely deleted and you may contact us at nia@spiritoftheisle.com should you choose to do so.

 Mailing List - Spirit of the Isle Ltd. run a newsletter email mailing list of people who have subscribed to our newsletter and for past customers of ours who we think may benefit from news about our products or promotions on our website. We reserve the right to unsubscribe people if we deem this necessary. Should you wish to unsubscribe from our list then you may contact us at this email – nia@spiritoftheisle.com stating your preference and you will be removed from our list, we may however keep your personal details on an ‘opted-out’ list in order to ensure we do not market you again. Also, there is an unsubscribe link at the bottom of every newsletter we send out to our subscribers or customers so unsubscribing is easy to do at any time. We do not pass on any details to third parties of any information you give us when you subscribe to our newsletter. Newsletters are sent no more than about once a month at most. We think it is important that the accuracy of the information we hold about you on our mailing list is up to date, so if you have changed your email address, then please let us know via the contact form on our website, so that we can update it. You can request a copy of this if you wish also. There is a box on our website for you to subscribe to our mailing list/ newsletter, and you are free to subscribe or unsubscribe as you wish and you can change your marketing preferences at any time by contacting us by email at nia@spiritoftheisle.com 

 We will not share your information for marketing purposes to any third party nor will we sell or rent your information to third parties. We do, however have third party providers working on our behalf such as PayPal www.paypal.com payments and BigCartel.com e-commerce site.

 Sharing your data - Spirit of the Isle Ltd. may only transfer your personal information to a third party if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or to enforce or apply our terms of use, or to protect the rights, property or safety of our staff and customers. However, we will take steps with the aim of ensuring that your privacy rights are still protected. We strive always to protect your personal information, but non-sensitive information such as email address etc. when transmitted over the internet can never be 100% secure. So we cannot guarantee the security of any information you transmit to us over the internet and you must do so at your own risk. Once we have received your information then we do our best to keep in secure within our systems.

 Use of Cookies - Our site (which is powered by www.BigCartel.com ) uses Cookies, Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of your movements and actions on a site. If you do not wish to allow this use of Cookies, you can change the settings on your browser to disable them. There is more information on this in this link : http://www.allaboutcookies.org/ 

 BigCartel.com may use Google Analytics, to track and report website traffic. If you prefer to opt out of being tracked by Google Analytics across all websites visit: https://tools.google.com/dlpage/gaoptout

 Links to other websites - Our website and social media may contain links to other websites run by other organisations. This privacy policy applies only to Spirit of the Isle Ltd’s website, we therefore encourage you to read the privacy policy of any other website you visit and advise you that we can not be responsible for the policies of other websites you access through links on our website. Also if you linked to our website from a third party website then we cannot be responsible for the privacy policy they hold and recommend you check their privacy policy also.

 Age to consent - If you are 16 years old or under and you use our website and provide us with any of your personal details, then you must get consent from your parent/guardian beforehand.

 Data transfer outside EU - As part of our website services, information that you provide us with may be transferred outside the European Union (‘EU’). This may happen for example, if our servers are located in a country outside the EU. Please note that these countries may not have the same data protection laws to UK. So by submitting your personal data, you are agreeing to this transfer, storing or processing.  If we do need to transfer your information outside the EU as described, please be assured security measures will be taken to assure your privacy rights are protected as stated in this policy. At any time you use our services from outside the EU, then your information may be transferred outside the EU in order that we can provide that service to you.

 We reserve the right to update this privacy policy on a regular basis, so please re-visit this page as needed to keep informed of any new changes.


 

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Payments on our website:

We choose to accept the most secure method to pay online, which is via PayPal. You may use your credit or debit card to pay this way by following the instructions given during the ‘payment’ stage - you do not have to be a registered PayPal customer to pay in this way.

 All our product prices are in UK pounds sterling - we do not add VAT to the prices shown. Prices are correct on the day you purchase, but we reserve the right to make future price changes, as we deem necessary.

     We reserve the right to cancel transactions without notice if we deem necessary; in such circumstances we will always refund payment in full. Any charges you may incur as a result of your online purchase must be paid by you, as we cannot be responsible for those. Any refunds issued will be made via PayPal.

 We do not accept online payments by cheque, bank transfers, cash or postal order.

 Goods will be shipped once your order has been accepted and we have received full payment.